Matthew B. Myers and Mee-Shew Cheung
In the supply chain, knowledge sharing may accrue advantages to either the buyer or the seller, depending on the environmental and organizational conditions encountered.
Anthony W. Ulwick and Lance A. Bettencourt
Surveys that ask for reactions to potential solutions do not define customer need. Rather, companies should tap customer expertise by having customers define the job that a product or service must perform.
Managers can avoid the risks of wholesale change if they’re alert to the need for more frequent, smaller cultural changes. Given the choice, wouldn’t most leaders prefer a low-level struggle with change rather than a fierce, wholesale smackdown?
Aspiring leaders need guidance on how to mine their business experiences for insight about leading and adapting to change. Hells Angels and Mormons provide surprising examples of enabling experiential learning.