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A practical guide to critical management challenges from today's leading experts.

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THIS EDITION POSTED JULY 7, 2008

LEADERSHIP In Search of Growth Leaders
Most companies have managers who can turbocharge results. The trick is finding—and nurturing—them.
By Sean D. Carr, Jeanne M. Liedtka, Robert Rosen and Robert E. Wiltbank

MULTIMEDIA

VIDEO Companies mandate growth from their managers but then put huge roadblocks in the way of achieving it. Jeanne Liedtka talks with the Journal's Carol Hymowitz about where companies go wrong.

DISCUSSION Are there one or two managers your company relies on for growth? What sets them apart, and can those qualities be learned? Should established companies seek to hire entrepreneurs into their ranks? Weigh in on these and other questions in an online forum with Robert Wiltbank, from Willamette University's Atkinson Graduate School of Management.

AUDIO How can middle managers achieve organic growth at a time when their plates are already full and their resources stretched thin? Robert Rosen of Healthy Companies International shares some ideas with Carol Hymowitz.

CUSTOMER SERVICE How Offshore Outsourcing Affects Customer Satisfaction
By Jonathan Whitaker, M.S. Krishnan and Claes Fornell

GLOBAL BUSINESS Misunderstanding the Chinese Worker
Western impressions are dated—and probably wrong
By Kathryn King-Metters and Richard Metters

E-COMMERCE What E-Tailers Can Learn From Airline Pricing
By Niels Agatz, Ann Campbell, Moritz Fleischmann, Jo van Nunen and Martin Savelsbergh

INNOVATION Oops!
Accidents lead to innovations. So, how do you create more accidents?
By Robert D. Austin, Lee Devin and Erin Sullivan

STRATEGY Thinking About Tomorrow
Seven tips for making forecasting more effective
By Chaman L. Jain and Mark Covas

MULTIMEDIA

VIDEO How can collaborating with vendors and suppliers help make planning more effective, and what does it take to make that kind of collaboration happen? See Chaman Jain talk with the Journal's Carol Hymowitz

ORGANIZATION Follow the Leaders
You've created a team to solve a problem. Here's some advice: Don't put one person in charge.
By Craig L. Pearce

EXECUTIVE BRIEFING Software Firm Is Open for Innovation
An interview with Marten Mickos

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